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Belibeli Super App Terms of Service

Effective Date: 26th June 2024

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1. Acceptance of Terms

Welcome to the Belibeli Super App! By using our services, you agree to these Terms of Service. If you have any questions or concerns about these terms, please feel free to contact us. Your use of our services indicates your acceptance of these terms.

2. Use of Our Services

  • Eligibility: To ensure a safe and secure experience for all users, you must be at least 18 years old to use our services.

  • Account Registration: Please provide accurate and complete information when creating an account to help us serve you better.

  • Prohibited Activities: We kindly ask you to refrain from engaging in illegal activities, misusing our services, or causing harm to other users.

3. Subscription for Partners

  • Subscription for Partners: We offer subscriptions to those who partner with us on the platform. They can be merchants of small, medium, or large enterprises, even micro businesses from home, providing items for delivery (e.g., food and beverages or other physical products) and non-tangible services (e.g., cleaning services, catering, emceeing). We also welcome individuals with vehicles suitable for delivery and e-hailing.

  • Deactivation: Subscribers (partners on the platform) will be deactivated upon non-payment of fees.

4. Payment and Transaction Fees

  • Fees: We appreciate your understanding that applicable fees are necessary for the services you use.

  • Billing: Billing will be processed through the payment method you provide to ensure a smooth transaction.

  • Cancellations: You can cancel your subscription at any time. Please note that no refunds will be provided for partial subscription periods.

  • Transaction Fees: We charge 0% on any cash on delivery transactions. However, there is a 3% banking fee for online transactions.

5. Refund Policy

  • Subscription Fees: All subscription fees are non-refundable. If you cancel your subscription, you will not receive a refund for any unused portion of the subscription period.

  • Service Fees: If you are dissatisfied with any service, please contact our support team within 7 days of the service date. Refunds are provided at our discretion, depending on the circumstances.

  • Products: Refunds for products purchased through the Belibeli Super App are subject to the return and refund policies of the individual merchants.

6. Shipping and Delivery Policy

  • Delivery Services: We offer delivery services for products purchased through our app. Delivery times may vary based on your location and the availability of delivery personnel.

  • Shipping Costs: Shipping costs will be calculated at checkout and may vary depending on the size, weight, and destination of the package.

  • Delivery Issues: If you encounter any issues with your delivery, such as delays or damages, please contact our support team immediately. We will work with you to resolve the issue as quickly as possible.

  • Order Cancellations: Once an order has been accepted, it cannot be cancelled as the merchant may have already started preparing the items. Cancellations can only be done if the merchant or delivery partner has not begun processing the order upon contacting us.

  • Items Not Suitable for Delivery: We do not take responsibility for the delivery of certain items, including but not limited to:

    • Fragile items: e.g., glassware, ceramics, delicate electronics

    • Quick perishable items: e.g., ice cream, fresh seafood

    • Alcohol: All types of alcoholic beverages

    • Porcine products: Any products containing pork

    • Weapons: Firearms, knives, explosives

    • Drugs that require special permits: Prescription medications, controlled substances

    • Animals protected by law: Endangered species, exotic pets

    • Explosive or hazardous materials: Fireworks, chemicals, flammable items

    • High-value items: Jewelry, expensive electronics

    • Other restricted items: Items that are illegal or require special permits

7. Prohibited Services

We do not allow the following services to be offered on our platform. Any violation of this policy will result in immediate suspension and potential legal action:

  • Human Trafficking: Any activity that involves the exploitation or transportation of individuals against their will.

  • Prostitution: Offering or soliciting sexual services in exchange for payment.

  • Gambling: Activities that involve betting, lotteries, or any form of gambling not authorized by law.

  • Money Lending: Offering loans or credit without the proper licenses or authorization.

  • Terrorism-Related Activities: Any involvement in activities that support or promote terrorism.

  • Weapons for War or Disruption of Peace: Supplying or being involved in the trade of weapons intended for use in conflicts or to disrupt public order.

  • Nuclear Weapons: Involvement in the creation, distribution, or support of nuclear weapons.

  • Illegal Financial Activities: Money laundering, fraud, or other financial crimes.

  • Activities Involving Hazardous Materials: Transport or use of materials that are dangerous or illegal without proper permits.

  • Other Illegal Activities: Any activity that violates local, national, or international laws.

8. User Content

  • Responsibility: You are responsible for the content you post on our app.

  • License: By posting content, you grant us a license to use, distribute, and display it in connection with our services.

9. Termination

We may need to suspend or terminate your access to our services if these Terms of Service are violated. We appreciate your understanding in maintaining a positive environment for all users.

10. Limitation of Liability

We strive to provide the best experience possible but are not liable for any indirect, incidental, or consequential damages arising from your use of our services.

11. Governing Law

These Terms of Service are governed by the laws of Malaysia. Any disputes will be resolved in the courts of Malaysia.

12. Changes to These Terms

We may update these Terms of Service from time to time. You will be notified of any changes by posting the new Terms of Service on this page.

 

Contact Us

If you have any questions about these Terms of Service, we are here to help!

Please contact us at:

Phone: +60198896393 / +60146998383

Email: [email protected]

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