Belibeli FAQs
1. General Questions
Q: What is Belibeli?
A: Belibeli is a platform that connects merchants with customers and provides access to delivery services. We help businesses list their products and services, making it easier for customers to order and receive deliveries.
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Q: Does Belibeli take a percentage of sales?
A: No, Belibeli does not take a cut from merchant sales. Merchants only pay a subscription fee (RM10 monthly or RM100 yearly) to be listed on the platform.
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Q: Can I use Belibeli anywhere in Malaysia?
A: Yes! We are expanding nationwide. However, service availability depends on merchant and rider presence in each area.
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2. Merchant & Subscription
Q: How do I become a merchant on Belibeli?
A: Simply sign up, choose a monthly (RM10) or yearly (RM100) subscription, and upload your business details. Our team will verify and activate your listing.
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Q: Can I cancel my subscription anytime?
A: Yes, but there are no refunds. Your account will remain active until the end of the paid period.
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Q: What happens if I don’t renew my subscription?
A: Your listing will be hidden from the platform. Once you make a payment, your business will be visible again.
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3. Orders & Payments
Q: How do customers place orders?
A: Customers browse listed merchants, select items, and place an order. The merchant then confirms and prepares the order for pickup or delivery.
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Q: How do merchants get paid?
A: Payments are made directly to merchants via cash, bank transfer, or online payment (if enabled by the merchant). Belibeli does not process payments.
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4. Refunds & Cancellations
Q: Can a merchant cancel an order?
A: No. Once an order is accepted, the merchant must fulfill it. Failure to do so may result in penalties.
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Q: Can customers request refunds?
A: No. All payments and disputes are between merchants and customers. Merchants must handle refunds at their discretion.
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5. Delivery & Logistics
Q: How does delivery work?
A: Belibeli provides access to riders and drivers for deliveries. Merchants can request a rider to pick up and deliver an order.
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Q: How are delivery fees charged?
A: Delivery fees are set by the rider and paid directly by the customer.
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Q: What happens if a delivery is delayed?
A: Delays may happen due to traffic, weather, or high demand. Customers should contact the merchant for updates.
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6. Referral & Commission
Q: Can I earn by referring merchants?
A: Yes! Refer a merchant, and if they subscribe, you get 50% commission (RM5 for monthly, RM50 for yearly subscriptions).
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Q: How do I refer a merchant?
A: Just send their details via WhatsApp: Click Here to Refer.
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7. Rider & Driver Registration
Q: How do I become a rider or driver for Belibeli?
A: You can sign up via WhatsApp: Click Here to Join.
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Q: Can I choose my delivery area?
A: Yes, you can work in your preferred location.
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